Product Warranty

Register your product and download the warranty terms.

Register Your Product Warranty

Please register your product within 7 days of receiving it for the warranty to take effect.

Warranty Terms

    ***Please register within 7 days of receiving your product.***

    Register your product warranty

    Full name

    Phone number

    Email

    Address

    Product

    Order date

    Date received

    Purchase channel
    LazadaShopeeFacebookLine@TiktokCentralBaby Moby boothRetailer or distributorOther

    Other channel

    Order number or receipt number

    Upload files (หน้าคำสั่งซื้อ,บิล,ใบเสร็จ)

    Notes (if any)

    นโยบายการรับประกันProduct
    ***Please register within 7 days of receiving your product.***

    1. We are happy to exchange products within 7 days of receipt in the following cases:
         1.1 The wrong model, colour, or size was sent.
         1.2 The product packaging was opened before use on the delivery date.
         1.3 The product is defective, damaged, or unusable within 7 days of receipt due solely to a manufacturing defect.

    2. The motor is covered by a 6-month warranty from the date of receipt.
         2.1 Customers are responsible for all shipping costs when sending a product for a claim or exchange.

    3. To request a claim or exchange, contact the administrator through your purchase channel or Earth Design Co., Ltd., 2044/13-14 New Phetchaburi Road, Bang Kapi, Huai Khwang, Bangkok 10310. Tel. 097-974-5924, Monday–Friday, 8:00–17:00, for assistance.

    4. Products submitted for a claim or exchange must be complete, unmodified, and free from damage caused by use. The original packaging and all documents must be included; otherwise the warranty is void.

    * If inspection finds that the product does not meet the warranty conditions or does not have the reported defect, it will be returned to the customer.
    * We do not accept product returns or offer refunds under any circumstances.

    5. Products not covered by the warranty include:
         - Productdamaged, dropped, cracked, broken, dented, burned, chipped, bent, water-damaged, or missing parts; the warranty is void
         - Productdamaged by accidents, animals, or natural disasters (such as power surges, lightning, floods, or fire)
         - Productcaused by misuse or improper storage, such as rust, oxidation, or water stains
         - มีการแกะดัดแปลง หรือ เปิดตัวProductออกซ่อมโดยมิใช่เจ้าหน้าที่ของทางบริษัทฯ

    * We reserve the right to change the warranty conditions without prior notice.

    *** The warranty is valid only when registration is completed within 7 days of receiving the product. After 7 days, the warranty is considered void. ***